Sunday, December 6, 2009

Progress Report

We are working on:

- Negative Karma from downvotes.
- Writing the content, "skinning" the site.

1.
We also have stumbled upon a better way of dealing with the trust/free fall walls: By weighing each request in regards to the users karma, to determine whether it is "trust" or "free." If someone posts a reasonable request to their amount of Karma, the site will "trust" them.

2.
Should do a broad launch this week to some people recruited from Reddit/Trust. I'll also be adding some other people to populate the site. (Shoot me an e-mail if you're interested).






Milestone 3 Gantt Chart

Friday, December 4, 2009

Frequently Asked Questions

About Trust/Risk

1. What is Trust/Risk?
Trust Risk is a Web site that allows users to share resources (experiences, expertise, or money) with one another online. This means asking for helping or receiving help. The more you give to others, the more you can ask for yourself.

2. Who is behind Trust Risk?
Trust Risk is the idea of Eryk Salvaggio, a University of Maine new media and journalism student. It grew out of a similar, but different, community on Reddit.com created by anonymous users.

3. Who invited me to Trust Risk?
If you got an invitation, it’s from someone who knows and trusts you. Maybe they’ll tell you, maybe they won’t. We don’t share that information, and we won’t share your information, either.

4. Why should I trust you?
This is for you to decide. We create the network to grow organically: Everyone who is here was invited by someone who was trusted by someone else. You were invited by someone who trusts you. We hope that, when you are ready to invite someone, you weigh the decision carefully to preserve the integrity of our network.

5. How do I know people who want money aren’t lying?
You don’t. And we encourage you to use your best judgment. But we also encourage you to trust that people on the site are just like you. They might even be people you know.

6. I think this is a scam.
That’s OK. If you don’t trust us, you don’t have to participate. But we’d like to know why. If there’s a user who you think is abusing the site, or if you just aren’t comfortable, send us an e-mail. We’ll remove all of your information from the site.

7. What kind of information do you keep about me?
We know your e-mail address. The people who run the site (a staff of two) can see
- what you’ve posted to the site
- which posts you have given money to
- who you have invited to the site (e-mail only)
- your karma points

How the site works
1. What is Karma?
Karma is a number that rises when you contribute to the community. It determines how much you can ask from the community in return.
When your karma hits certain levels, you can access additional features of the site, such as the option to invite new users, or to show up on the Trust Fall side of the home page.

2. What is the difference between the “Trust Fall” and the “Free Fall?”
The “Trust Fall” is people who have higher karma, or who are making financial requests reasonable to what they have given to the community in the past.

In other words, if you have donated money to other users before, and you’re requesting an amount lower than you have given, you will be in the “Trust Fall”.

The “Free Fall” is for people who are new to the site, haven’t donated money, or who are asking for help that is disproportionate to what they’ve contributed in the past.

3. What are the numbers and arrows above each comment?
The number shows how many people thought your comment was insightful or thoughtful, which is directly factored into your karma.

The arrow is how people vote. You can use it to vote on other comments.

Be careful, though: If you leave a comment that is abusive, people will vote you down, and you will lose karma.

How can I help?
If you are interested in donating some time to Trust Risk, we welcome new ideas and coding help. Just send me an e-mail: eryk.salvaggio@gmail.com

Trust Risk: E-mail text

You’ve been invited to trustrisk.net by someone who trusts you.

Trust Risk is a Web site designed to allow people to ask for, and receive, anonymous help. This can include financial support for people in need, to advice on problems you can’t share anywhere else.

Trust Risk is based on the idea that people helping people is the most effective form of help there is. There are no registration fees. The only information we ask from you is your e-mail. All financial exchanges are arranged through sites you choose and feel comfortable with.

Everyone is anonymous on Trust Risk, but everyone is connected.
We hope you find the site useful. As you use it, you will be able to invite people you trust, too, and we’ll spread the circle wider.

(insert login info here)

Sunday, November 15, 2009

Milestone notes



Gantt Chart for second milestone review. Full Version Here.

Other notes:
Beginning of research paper on Foucault, the Panopticon, and social networking, built on "Poked by the Panopticon," which will format the opening of my capstone paper for the second half.

Will has got the comment system, karma system, and paypal links working to manage a small demo with the class.

Tuesday, October 6, 2009

The roots of trust(risk)

In the center of town, there’s this old oak tree with a wooden box nailed to it. The box has a latch and a keyhole, and for as long as anyone can remember, townsfolk have come by and, whenever they had some spare nickels, dimes or dollars, they’d feed the oak.

No one ever knew what happened to the box. It started to get a bit of a legendary status at my school. People put money into it, but no one ever saw the thing get full. We kids called it magic. If grownups said anything at all about the box, they called it 'just one of those things', and that was that.

I never knew much about the box until a lady down the street, a widow, lost her house to a fire spurred by a candle burning without a watchful eye. The insurance man came around and talked to the fire chief and that was the end of that: The widow didn’t get a dime because the cause was ‘negligence’ and so you pay a couple of hundred thousand dollars for the sin of burning a candle while you’re in the bath tub.

When it happened, more people would make their way over to the tree every day. And then they all stopped, and then the widow was inside the grocery store buying a ham and some toothpaste instead of hanging around outside it crying with her hands out.

I asked my dad about the whole deal, and he told me he may as well tell me something because I was old enough. For telling, he didn't do a lot of talking. He takes me over to a desk and he pulls out this black key, old and narrow, and he tells me there’s something I ought to know about this town and that tree.

We go to the hardware store and dad asks for the owner, and the owner comes down and looks at the key, looks at me, and looks at my dad. Smiling, not saying a word, he retreats to the back room and about a half hour later, there’s a twin key. My dad turned it to me and handed it over like it was his genes.

We went to the oak tree that night, and he had me unlock it. Inside the old box was a black hole about four feet deep.

“It’s usually too packed to be dark,” my dad said. “Usually it’s filled with silver and copper and paper shining back the moonlight.”

I got it all then.

“We’re not the only ones with a key, are we?” I asked.

We weren’t. Dad said that his dad handed it down to him. Grandpa got a key from his boss at the shoe store when he returned a box of cash that got lost on the way to the bank. No one knows who’s got the keys, Dad said. We all get one, and we’re allowed one copy, but no one knows where they came from and no one knows where the money goes. People just throw some money in there and it stays that way until it doesn’t, and when it doesn’t you either got scammed or you served a higher good. You don’t know better either way, so you may as well just trust it.

I shut the latch and locked it closed and then slid all I had, $5.23 in change, through the narrow slot. Maybe I’ll get it back some day. Maybe you will. Maybe some kids will find a key and rob the town blind. Or maybe it’ll show up in between bites of the old widow’s leftover ham. You never know. So you might as well choose to believe.

(The above, if it isn’t clear, is a work of fiction illustrating a computer-free version of my capstone project).

Sunday, October 4, 2009

Demo, update on research.

A pretty simplistic demo of the project in action is available here:

Found a handful of research into trust and social networking. I'll be writing about them here soon as part of the paper component.

Friday, September 25, 2009

A rough graphic outline of the Trust/Risk Project

1.Entry
Borrowing somewhat from hell.com's minimal interface, the site will be a black html document with a login screen. Not sure whether or not we'll even have a graphic or other design element on the page. After all, if you're going there, it's because you were invited by e-mail to join.

(Click here to see a larger version of the mock-up)



2. GUI












When you log in, you will be given access to two, side-by-side message boards: The trust fall, and the free fall. The separation allows users to have a simple way of gauging the extent of their risk – and allows us a way of measure differences in how trust is built.

Trust Fall: This message board will allow posts from users who have “paid it forward” in some way, ie, they've donated to others, or to a charity, through the trust/risk interface.

Free Fall: This message board will allow posts from anyone invited to the site who has not 'paid it forward' in some way.

The two 'streams' are side-by-side, with a clear label above each. Users can read both, and I hope that seeing both at the same time will elevate the question of trust vs risk and how we relate differently to the two groups.

(Click here to see a larger version of the mock-up)

In the future, I'd like to use the top portion to provide minimal statistics: How much people have donated, how many people they've invited, etc. One cool statistic would be to track 'generations,' so you could see how many of the people you invited have donated, how many have invited others, etc, so you can watch the number grow and feel good about it.

The top should also have a link to a list of charities to donate to if people want to earn trust status that way.

2. Payment
Every poster – that is, people who ask for help (or offer advice or comfort) on either the Trust or Free boards – will have some sort of .sig file appended to their name that contains a button to activate the payment process to this individual. The challenge here is that the name has to be completely unreadable to potential donors, but maintained by the server to keep track of payments. How we get the money from one account to another is another challenge.

I hope that in some way, this process also allows anonymous posters to be rewarded for offering help, even if that just means advice. Maybe one anon user says something particularly inspiring to other people – they can actually 'tip' the user, despite that the user isn't asking for it. This is a side-effect of this system, but it's one that I feel can actually add another element to the site.

3.Invite
Users with logins will be able to send invitations to people they trust, or whom they feel could benefit from the help. The e-mails will be sent from our server, and will come with a message about trust – what that means, the responsibility inherent within it, etc. If people get the e-mail, the hope is that the message will make the recipient aware that a) the person who invited them is someone that they know, and that by being invited, they have been given the trust of someone they know, and that if they violate that trust, they will have violated the trust of someone that they know. It will also make clear that they will probably never know who invited them, and, straight out of the prisoner's dilemma, the person who invited them will never know if their trust has been violated.

4. Browse option
I wonder if this will ultimately be necessary, but, since we want to encourage people to 'pay it forward' somehow, I'd like to get another page for charities or something going; however, this could be done by simply creating a "splash page" between the log in and the message board that highlights a random charity every time you log in and asks if they want to donate to get 'trust' status.



That's it. That's the project. The rest of the construction will focus on seeding and developing the network.

Progress Report for 9/25: 4chan, dead leaves and Foucault

Some new stuff to talk about.

TECH
1. Jon had suggested Thwonk, a site that allows users to customize their own Web site. The issue with Thwonk is that, at this stage, it doesn't have any modules, so you basically build a mailing list with .js scripts you write from scratch. I had hoped to port a version of Trust/Risk to a mailing list community, but that's not so important right now.

2. Discovered a promising platform for the Trust/Risk backend, an open source project called Kareha (Japanese-language lesson: It means "dry leaves") which promises to provide something similar to - (hard swallow) - 4chan. Yes, the system I will be using for Trust/Risk is essentially the same as the backend for 4chan. Here's another leap: I think 4chan is a perfect example of an anonymous community. I'll probably do some deeper writing about this as I get into the theoretical backend of this project.

CONCEPT
1. Did some exploration of Foucault, surveillance and behavior on social networks to justify why this community should be anonymous, spotlighting some of the drawbacks of visibility on social networks. It's by no means a solid academic essay, just a sketch in advance of one, but I'm posting it here anyway. (Nevermind the 9/01/09 date, that's just so longer texts will always be at the bottom of the blog feed).

Tuesday, September 15, 2009

Proposal Outline v.02

Abstract
The Trust/Risk Project is an art-service opportunity that will create an invitation-only Web site where people can request, and grant, financial help to one another anonymously.

Why
The Trust/Risk Project draws from two streams of thought:

I. That the Internet creates an opportunity to offer direct financial help on a massive scale, with low overhead and no management of funds and their distribution, a factor that in many charities constitutes a major siphon of donated funds.
II. That these costs are directly related to regulation of the risk involved in giving away money to a stranger.

The Trust/Risk Project is based on the thesis that, as some people take on greater risk in their investments in order to reap a larger reward, the same may be true for charitable funds and donations.

The Trust/Risk Project allows donated funds to go directly to an individual who requests it, but the donor has no guarantee of the authenticity of the request or assurances of how it will be used. This requires an inherent balance of trust and risk.

The project understands that this trust can be abused. The thesis is that some may make the mental calculation to trust it anyway, in hopes of their donations having a greater, direct impact on the receiver.

Where
I have done research primarily on charitable loans to developing nations. However, the overhead and the management functions of a charitable site remove a vast amount of financial resources. By allowing an open, peer-to-peer network regulated and managed on the simple notion of Trust, we elevate the fundamental risk, but also reduce the overhead cost.

What
The site will have limited safeguards: An invitation-only interface, in which individuals are asked only to forward invitations to people whom they personally trust. Anyone interested in requesting funds must donate to another project first; this project can also include a list of charitable organizations. The hope is that this ‘pay it forward’ concept will pose a high enough barrier to entry that it will keep out blatant scammers; the invitation-only concept also forces individuals to evaluate their own sense of trust and trustworthiness.

Requests will be arranged through Paypal, or even just through cash in envelopes. It’s up to the requestor to determine their level of trust, as well. I assume that the more transparent a requestor is, the more trust they’ll receive.

As an art project, it is, to reiterate, understood that such a community involves tremendous risks and a tremendous leap of faith on behalf of donors. If the project merely causes invited individuals to contemplate and question ideas about trust and how trust works; how to weigh the risk of being taken advantage of against the benefit of directly helping others, etc., then it is a success.

For this reason, I have adopted the “Trust Fall” as a metaphor for the project: A game in which an individual stands on a ledge, and then falls backwards onto a friend or group of friends, trusting not only that these friends will catch him, but also that they know how to support the weight. The act of donating on this site will carry similar connotations.

The result is not only to help people who may need help get it; but to create something so brazenly idealistic that it serves as a commentary on the nature of trust in and of itself. In this sense, the piece exists as an artwork in which people are asked the question: Who do you trust? Why? And what are you willing to do to possibly help someone?

I'm curious to see what people do with a space that encourages their most idealistic behavior. If it deteriorates into chaos, then we've learned a bleak lesson.

When
I am still struggling to determine a collaborative process for this project. A Gantt chart highlighting a preliminary role for a coder is here.

Budget
Will be devised after conversations with collaborators.

Wednesday, September 9, 2009

Coming from the pool?

Feel free to peruse the blog, but the text proposal you'll want to review is here.

Wednesday, September 2, 2009

3 Sites

Some preliminary research.

DonateMoney2Me.com: http://donatemoney2me.com/
$34.95 and then $9.95 a month for the privilege of asking for financial help when you need it. Fun fact gleamed from this site: It is illegal to donate money to people, or take donations from people, if they live in Florida.

Elements of Trust: The Cultural Dimension of Internet Diffusion Revisited
"Trust as a cultural resource not only acts as a lubricant for transactions and fosters economic growth, which has been empirically demonstrated by recent research, but also facilitates more, and more innovative, actions." AND: "The elements of trust can only productively cumulate if they complement and are related to each other. A society will ideally reach a maximum level of trust if its socially sanctioned practices represent a common cooperative moral ethos and group solidarity is inclusive."

Truth, Lies, and Trust on the Internet.
I should get this book into the library somehow:
"While many of these stories are grounded in truth, they do paint a rather sensationalized view of the Internet, the types of people who use it, and the interactions that take place online. Simultaneously, researchers claim that the Internet allows individuals to express their true selves, to develop 'hyperpersonal' relationships characterised by high levels of intimacy and closeness. At the heart of these competing visions of the Internet as a social space are the issues of truth, lies and trust."

Why don't you change?



I feel like the site architecture needs to have this as a theme. I'm no new-age hippie, actually. I'm a cynic. I believe that a project like this will ultimately deteriorate. Part of what excites me is the notion of doing it anyway; holding out hope that it will surprise me. If it succeeds on one transaction, then, I suppose, I've made a capstone project that has brought some good to the world.

Intro Post: Passionate about an inherently stupid idea.

I have been frustrated by the results of my last Capstone paper: 12 pages of research into charitable loans; reading books on microlending and online charities, only to find that sites like Kiva and whatnot have already accomplished a set of similar aims.

Stuck in a rut, I'm asking myself: Why should I bother going forward with a project that has already been done, and already done successfully? Contemplating a series of shifts in my Capstone focus, I'm frustrated, anxious, nauseous. I don't want to do it.

But then I remember something: The fundamentals of something like Kiva is not the history of lending or anything to do with "disintermediation." The principle of Kiva and the Grameen bank are something else entirely: The notion of trust.

Trust does have a series of risks involved, of course. And you can see it on display in the current financial crisis: Banks are failing, and consumers are avoiding credit; Trust is gone. With Grameen, the bank's early days were plagued with the concept that the poorer people would never pay money back; that the risk was too high. The reason Grameen is revolutionary is partly because of it's model, but also because of the risk it was willing to take: It bet the business on the notion of Trust.

Over on Reddit, there's a community called Trust; the notion is simple: You send money to someone, and you trust them to send the money to someone else. It's not arranged, it's not charity, you just find a random address and send it money and a message to pass it along.

It's idealistic. It's naive. It's inherently stupid. But why? Because of the risk; because of our nagging sense of pessimism; because we know, cynics that we are, that we are probably going to lose money to someone who doesn't need it.

So: I want to simplify something like Grameen. We don't need a regulatory system. We don't need a non-profit organization monitoring the system. We need a site where people can ask for money if they need it and donate money if they feel like it. Leave the rest untouched.

The catch is the captcha. The community has to stay small. So to ask for money, you have to give money. That is: Anyone can look at anything on the site, but to post, you have to give someone something first. After that, you're trusted. It kills spam and it builds trust all in one swoop.

It's stupid; it's blatantly naive. But it's also very simple. It also builds a mountain on top of one of Mike Scott's criticisms of my earlier project - that no one wants to lend money to friends. OK, so don't. Give money away. To strangers.

Totally stupid. But totally possible.

Tuesday, September 1, 2009

Poked by the Panopticon: Facebook, Foucault and the Organization of Power in a Digital Age

(Despite the title, these are just some rough, scattered thoughts laid out with some structure, mostly working notes for a larger, more in-depth paper).

The concept of the Panopticon evokes a bleak set of consequences: Imprisonment, surveillance, a constant monitoring. But with all the trappings and paranoia associated with constantly being observed, it seems that contemporary culture is keeping its eye on the Panopticon with the distinct impression that the Panopticon is too busy looking somewhere else. I suggest that the age of digital sprawl, social networking and decentralization of power has merely fragmented the same authority into a more powerful, more invisible version of Foucault's troublesome prison monitor.

Nowhere is this theory more applicable than in the world of social networking. Users of Facebook, Myspace, and sites such as LiveJournal allow users to volunteer private information to the digital ether in exchange for access to the private information of others. For most, it seems that constant observation isn't a concern, but a goal. The exchange requires a balancing act between an authentic self, the self in relation to authority, and the cultivation of a persona in service to the community.

In the digital form, writes Kingsley Dennis, social media requires that “surveillance is enacted as a form of self-control, as self-maintenance. ... This form of discipline seems to suggest that there is little room for negligence when watchfulness is the order of the day. Yet it also prompts the 'user' … to be active and participate in the surrounding environment.”

I'm interested in this idea because it suggests that the ultimate appeal of Facebook is rooted in anxiety over being observed and corresponds to the site architecture's enthusiastic prods to users to be observed. It turns out there is plenty of information that people are willing to share: From dating histories (and, by inference, a record of your sexual history) to health (when did you get the flu last? Let's search your status updates) to purchases (Facebook can actually connect to the digital cloud of credit histories, knows what Netflix movies you've watched, and can even insert your face into advertisements for the products it knows you've purchased).
With this kind of risk, why do we make this information available? Ultimately, it comes down to our relationship with being observed, and the false sense of control that social sites give us over our image. Facebook is laid out to give you a vague sense of ownership. It has been noted elsewhere that while we refer to “our Facebook page,” in fact it is Facebook's page about us.

This page is also a ticket to greater intimacy with friends and family. Those who don't sign up or participate, if they are in a community that has embraced the networks, are quickly 'out of the loop.' This creates pressure for potential users to 'give in' to Facebook, a shift in the power dynamic of Foucault, who emphasized isolation of the individual within the Panopticon. Now, the isolation occurs outside of it: “Compared to the Panopticon the network society has a reversed operation: while in Bentham's Panopticon the captives can not live in the society, they are excluded, in the network, society makes the real, free people citizens of a second, non-existent, delusive community.” - Katalin Parti, Deviances in the Virtual Reality or the Character-Altering Power of Virtual Communities

Foucault writes that the Panopticon's power draws from it being an “enclosed, segmented space, observed at every point, in which individuals are inserted in a fixed place, in which the slightest movements are supervised, in which all events are recorded, . . . in which power is exercised without division, according to a continuous hierarchical figure, in which each individual is constantly located, examined. . . . all this constitutes a compact model of the disciplinary mechanism.” Initially, the Panopticon is powered by invisibility: It has power over the seen because it cannot be seen, fostering the risk of observation at all times. Social networks differ in that being seen increases social power - an individual without a Facebook account severely limits their social power. Yet, the underlying architecture of observation is unrecognized. Facebook's faceless corporate entity is collecting data invisibly, while a social network is designed to reward social visibility and put pressure on others to share information. For example, the 'poke' tool can be used to encourage less-active Facebook users to log in and share information, feeding the beast.

So what is the role of our online social identities? Our day to day lives become prods for others to share their actions for the public record - even private accounts are archived and mined by Facebook. The question of hierarchy becomes more complicated, as we are all pitted into goading each other into revealing our profiles and to become larger targets.

All of this ties in to the question of the authentic against the virtual, as well. Facebook encourages a cultivation of a specialized identity: Baby pictures, the balance of work pressures (accomplishment) and social pressures (relaxation). The site leaves us with a desire to edit ourselves, constantly evaluating what we share (and in turn, who we are) by who will see us as defined by a social group, eliminating our concern for how we are seen by the invisible architecture of the corporation supporting that network. We are forced to condense all possible selves into a single articulation of identity.

As a result, the higher stakes wins: We create a profile, an image of ourselves acceptable to the most powerful individuals in our own lives, sacrificing the authentic self to what is acceptable to the most powerful observer. Your entire life, as shared on Facebook, is reduced to what you would like your boss to observe on Facebook.

Foucault seems to focus on the Panopticon as a tool for isolation. He writes, of the cells observed by the tower, that “They are like so many cages, so many small theatres, in which each actor is alone, perfectly individualized and constantly visible. The Panoptic mechanism arranges spatial unities that make it possible to see constantly and to recognize immediately.” His flaw was to assume that the prisoners were more vulnerable when isolated. In fact, all the prisoners have a clear view of the source of control and power in this model. At any time, an attack could be orchestrated through organization, and this was a cornerstone of revolutionary-progressive, grassroots efforts in the past.

The new model is more effective: Allow the prisoners to compete with one another to climb to the top of a virtual social mountain, and render not only the true source of power but the entire architecture of power invisible. Then, sit back, collect the data, and adjust the settings of the environment accordingly.


Bibliography:

Dennis, Kingsley. Keeping a close watch - the rise of self-surveillance and the threat of digital exposure. Lecture, University of Lancaster, 7 May 2008.

Parti, Katalin. Deviances in the Virtual Reality, or The Character-Altering Power of Virtual Communities. European Journal of Crime, Criminal Law and Criminal Justice, Vol. 16 (2008) p. 325-343.

Piro, Joseph M. Foucault and the Architecture of Surveillance: Creating Regimes of Power in Schools, Shrines and Society. Educational Studies vol. 44 (2008) p. 30-46.